Support

Golden Catalyst LLC (“Golden Catalyst,” “we,” “us,” or “our”) operates Ignite™ Platform, BehaviorStack™, and various software applications, websites, AI systems, tools, products, services, and related technologies, including but not limited to HeartSpark™, MarketSpark™, and future applications, platforms, digital services, APIs, integrations, or technologies developed, owned, operated, licensed, or maintained by Golden Catalyst LLC (collectively, the “Services”).

Support is available for all current and future Services operated by Golden Catalyst LLC.

Need Help?

Our support team may assist with:

• account access issues and authentication problems,
• billing and subscription questions,
• platform troubleshooting and bug reports,
• AI system questions and behavioral system inquiries,
• privacy requests and data deletion requests,
• and general product support.

Support Contacts

Supported Services

Support may be provided for:

• Ignite™ Platform and BehaviorStack™,
• HeartSpark™ and MarketSpark™,
• APIs, automation systems, and AI infrastructure tools,
• and future Services operated by Golden Catalyst LLC.

Response Times

Please allow up to 48 business hours for standard support responses. Response times may vary depending on request complexity, support volume, platform maintenance, holidays, ongoing investigations, or verification requirements.

Account & Security Requests

For account-related, security-related, privacy-related, or deletion-related requests, please include your account email address, affected Service, username (if applicable), and a detailed description of the request. For security purposes, additional verification may be required before certain requests are processed.

AI Platform Notice

Certain Services operated through Ignite™ Platform utilize artificial intelligence, machine learning systems, behavioral intelligence technologies, recommendation engines, predictive systems, and automation frameworks. AI-generated outputs may contain inaccuracies, may vary depending on user input, may produce unexpected results, and should not be considered guaranteed outcomes or professional advice. Users are solely responsible for evaluating and deciding whether to rely on AI-generated outputs.

Experimental Features

Certain Services or platform capabilities may be released as beta systems, preview functionality, experimental tools, or early-access features. Experimental systems may change without notice, become unavailable, experience interruptions, or operate inconsistently. Users acknowledge that experimental systems may not function as intended.

Support Limitations

Support responses are provided for informational and technical assistance purposes only and do not constitute legal advice, financial advice, investment advice, medical advice, psychological counseling, relationship therapy, or professional consulting services.

Platform Availability

Certain Services may occasionally experience scheduled maintenance, infrastructure upgrades, temporary interruptions, beta testing periods, service modifications, or platform outages as systems evolve and improve.

Future Services

The Services may evolve over time and may include future applications, APIs, AI systems, behavioral technologies, automation platforms, communication systems, or integrations introduced by Golden Catalyst LLC. This Support Policy applies to all current and future Services unless otherwise stated.

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